Policies

Business Hours 
Monday - Friday 8:00 AM- 8:00 PM CST 
Out of office Saturday + Sunday + ALL Holidays 

Contact 
If for any reason you need to get into direct contact with me, you can reach me at therealvisionguru@gmail.com. Allow 1-2 business days for a response although responses are normally always instant. 

Turn Around Times 
Turn around times do not begin until you complete your design form and all information for your design is received. Detailed turnaround times can be found in the description of each service. Please keep in mind turnaround times depend on the amount of revisions and client’s response time as well, that includes approving the design.  Revisions are not included in the estimated turnaround time. The standard turnaround time for designs is 3-15 business days. 

Payments 
All services must be paid in full before any designs are started. Deposits are not accepted. ALL sales are final. 

Revisions 
All designs include (3) free revisions. If you want to continue to make changes, there will be an additional revision fee of $10. Once you approve your design and it is finalized, there will be no more edits allowed.

Refunds 
All payments are nonrefundable unless there is a problem on the designers end and for some reason I can’t start or complete the design. 

Cancellations 
Once your design is started, there will be no cancellations allowed. If there are any problems with your order, please reach out to me. 

Ghost Policy 
After a week of no communication, your order will be cancelled with no refund issued. You will have to pay the entire service price in full if you would like to restart the service again. 

Posting Design Work
The Vision Guru reserves all rights to post all designs to any of our platforms. If your brand is launching at a later date and you want me to wait to post your designs, please reach out and let me know! 

Printing + Shipping 
Printing/ shipping time is estimated to be 5-10 business days after your design has been completed. The tracking number will be sent to your email once you order has been shipped. If there are any problems with your items, please reach out to thevisiongurullc@icloud.com and we will try our best to help.